By Dylan Roche
After years of garnering a reputation for dependability, the team behind Servpro of Annapolis/Severna Park is expanding its reach north with the purchase of the Pasadena/Gibson Island/Lake Shore location.
“I’m really excited about where this expansion can take us,” said owner Diane Whittles, who last year was hailed first runner-up by Restoration & Remediation magazine as a leading woman in restoration. “We have been able to help so many property owners and we have seen so much growth. We selected this area years ago but never had the opportunity to move forward with the purchase of Pasadena.”
But that opportunity to move forward has finally come. With this purchase, Whittles – who also owns Edgewater/Deale/Churchton – serves most of Anne Arundel County.
Whittles, as she explained, “married into the business.” When her husband, Mike, who founded the Severna Park location, passed away in 2012, she found herself faced with a decision to sell the business or to get the training she needed to keep it going. With the support of Servpro’s Tennesse-based corporate headquarters, she got all the training she needed, and today, she oversees all of Servpro’s many operations: water and fire damage repair and restoration, storage, mold remediation, biohazard cleanup, and soda blasting.
The purchase of the Pasadena location was in development for about a year before coming to fruition. Whittles would also like to open a second location in Pasadena and hire about 10 more people to serve the area. “I think it will be good for the community, in particular, that Mountain Road area.”
Servpro’s community service extends beyond its 24-7 business operations to remediate disaster for its customers. Whittles and her team are active philanthropists, undertaking everything from American Red Cross blood drives to lunch deliveries for first-responders. “Our business has been blessed with wonderful customers and appreciates the support we have been given throughout the community,” Whittles said. “We like to show that gratitude by giving back to the community in different ways. We have sponsored countless chamber events, school programs, food banks, U.S. Naval Academy alumni, Anne Arundel Medical Center and Hospice of the Chesapeake and colorectal cancer.”
To learn more about Servpro’s services and credentials, visit the franchise’s website at www.servpropasadena.com. Those with an emergency can call 410-255-1110.
“Our mission is truly to help people and businesses recover after what is often a very unpleasant event,” Whittles concluded. “I look forward to being able to do that in Pasadena as well.”